The Science of Journalism

If I Had My Way
One Man's Opinion -- for what it's worth.


To: Consumer Cellular - (Address Unknown)

Cc: Doc Searls - dsearls@cyber.law.harvard.edu

From: Doug Skoglund - skoglund@pdmsb.com

Date: 24 Apr 2016 10:00 CDT

Subject: This Is A Test!!

Note: I am including the CC to Doc Searls because he and I have a long time discussion (argument) in process over the meaning and use of the Personal Computer/Internet combo. He and I agree that there needs to be some drastic changes, we disagree on the details.

I am using this method to contact you as opposed to canceling my account with Consumer Cellular to test the possibilities of negotiation. This is a test because you do not supply an email  address, the standard mode of communication. In other words, you are attempting to manage our relationship and one of the details with Doc is his desire to manage the relationship with vendors.

We must understand that the world has changed with the introduction of the Personal Computer and the Internet. We now have the ability to communicate (in writing) internationally almost instantly. Yet we have failed to adapt to those changes. We never could "manage" a face to face relationship -- we always had to "negotiate" the terms. And if we failed, the relationship ended.

Obviously, this is a free country, you can run your business any way that you chose and I am free to conduct my side of the relationship as I see fit. Which, of course means that we need to have a process that allows us to negotiate when necessary. If you choose not to meet my needs, I have every right to cancel the relationship.

This, of course, means that the customer comes first in expressing needs and wants. The vendor comes second with the ability to break the relationship right there, and that's OK. The problem at hand concerns the before and after sale behavior. Doc is an old advertising guy that has a gripe with the before sales behavior and I, an old engineer turned programmer, have a gripe with after sales behavior.

You see, I have purchased two cell phones from Consumer Cellular through Target in Minneapolis, MN., neither of which work properly. I have made some effort to get help and have failed -- so I am not going to waste any more of my time until we work out the details of the relationship between us.

I am publishing this on my web site in an effort to emphasize the apparent lack of understanding of the needs of the people (of the people, by the people and for the people) in this new age. You do understand that we have Presidential Election this year and the people are angry, very angry.

So, what is it going to be??

Be aware -- I will publish any response you may wish to make.

To be continued (of course)

Doug Skoglund skoglund@pdmsb.com

I don't provide for comments since that is a system designed to control the communication process -- I do provide an e-mail address!! (Please put a [MYWAY] in your title to get my attention).

BTW, I am working on a replacement system for individuals -- and I sure could use some help. Please see http://pdmsb.com, a work-in-process.

This page posted at http://ifihadmyway.com/C1010007.htm

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