The Science of Journalism

If I Had My Way
One Man's Opinion -- for what it's worth.


To: Sandy Neal - support@easydns.com

Cc: Noel Danjou - webmaster@noeld.com

From: Doug Skoglund - skoglund@pdmsb.com

Date: 03 Feb 2016 10:00 CST

Subject: Communication101-I -- Introduction...

This is a two-fer -- First an attempt to resolve a communication problem with my DNS (Digital Name Service) company, easydns.com and a supporting supplier, DynSite, each represented by the above named individuals.

Second, to lay some preliminary ground for a potential book creation; however, we will worry about this second purpose in some future chapters.

Donald Trump, on television this morning stated something like the following:

Twitter and Facebook are marvelous ways to communicate.

Wrong, Mr. Trump, Twitter and face book are marvelous ways of broadcasting a shortened opinion or an extended headline -- or an insult, if you will.

Communication requires lengthy two-way discussion -- the participants must work very hard to develop accurate understanding of each others opinion (AKA, politics).

I am an old geek, an engineer, turned programmer. I am NOT a writer, in the common definition; however, I have written a lot of reports and participated in a lot of constructive discussions.

I graduated from Edison High School in Minneapolis, MN in June 1946, going directly to work at Frost Paint and Oil in their development laboratory, which also performed final product inspection.

I received a Master of Science in Mechanical Engineering from the University of Minnesota in July 1955, going to work for a small machine shop, Crest Engineering in Minneapolis, performing assorted engineering tasks. The owners pf Crest Engineering, Fred Nyquist and John (Jack) Blomstrand were the inventors of the wire nut that people all over the world use to connect electrical wires  together. The original was a tapered wire spring with a protruding lever on the small end, to be broken off after installation. They sold their invention to 3M, who replaced the lever with an insulated shroud.

Enough already, obviously, there is a lot more that shall be reserved for some other time.

I have a couple of sayings that are apropos at this point:

The World is run by a computer programmed by a college drop-out.

Some people try to program a computer as though they believed that it could think.

EasyDNS has a customer service program that fits that second saying. They call it EASY-DOES.IT.

EASY-DOES.IT is our member valet service. If you are unsure how to configure something for your domain, if you can't be bothered to go through all the steps to transfer a domain over to us (we know dealing with those other registrars can be frustrating and Kafka-esque) or are just pressed for time, you can simply use the "EASY-DOES.IT" form to put in a request to our support staff and we will take care of everything for you.

Please enter your request with as much detail as possible.

Problem #1: Small entry area and no copy in my files. I tried creating a file on my machine and pasting the content to their system -- DID NOT WORK.

Their response failed to advise me of the "no text problem." It was like they assumed the problem was caused by my ignorance. I re-sent my request via ordinary email. Obviously they respond via email; however they were somewhat disturbed by my insistence on using email on my end.

Anyway,  a couple exchanges and then nothing until I copied Mr. Danjou. A couple of exchanges and then nothing, again -- NO FIXA THE PROBLEM!!

I had hoped that Mr. Danjou would help Mr. Neal (Mr./Ms. - unknown) 

I am talking about DYNAMIC DNS, a way to connect directly with an other domain that doesn't have a fixed IP address. Mr. Danjou's firm, DYN SITE provides an application that determines the current IP on a given computer and sends that info to easyDNS for incorporation into the national system so that other computers can connect with the subject domain. Obviously, I don't understand all the details of this quite complicated process -- nor do I want to learn. Apparently, neither does Mr. Neal.

This is getting pretty long; however long enough to start some conversation. Chapter II will depend upon the reaction to Chapter I. In addition to being published, this page will be sent to the above recipients and the management of easyDNS will be advised of it's existence, since I must use their system to respond to a "How are we doing?" request.

BTW, I have my fingers crossed. All I want is a working system -- is that too much to ask for?? It worked fine after a lengthy set-up in 2013 -- and it worked briefly last December. 

To be continued (of course)

Doug Skoglund skoglund@pdmsb.com

I don't provide for comments since that is a system designed to control the communication process -- I do provide an e-mail address!! (Please put a [MYWAY] in your title to get my attention).

BTW, I am working on a replacement system for individuals -- and I sure could use some help. Please see http://pdmsb.com, a work-in-process.

This page posted at http://ifihadmyway.com/C1010001.htm

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